Refund Policy
Petibles Refund Policy
At Petibles, customer satisfaction is our top priority. We are committed to providing high-quality pet supplements to support the health and well-being of your furry friends. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details.
Eligibility for Refunds
To be eligible for a refund, your request must meet the following criteria:
• The item(s) must have been purchased directly from our website, Petibles.com.
• Refund requests must be initiated within 30 days of the purchase date.
• The item(s) must be returned in their original packaging. Opened or used items may be eligible for partial refunds, at Petibles’ discretion.
Non-Refundable Items
The following items are non-refundable:
• Products purchased from third-party retailers or other websites.
• Items marked as final sale or clearance.
• Gift cards or promotional items.
How to Request a Refund
1. Contact Us:
• Email: support@petibles.com
• Phone: 1 833 913 3166
• Please include your order number, the product(s) you’d like to return, and the reason for your request.
2. Return Authorization:
• Once your request is approved, our team will provide a return authorization (RA) number and return instructions.
3. Ship the Item:
• Package the item securely and include the RA number inside the package.
• Ship the item to the return address provided. Customers are responsible for return shipping costs unless the return is due to a Petibles error (e.g., wrong item shipped).
Refund Process
• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to a Petibles error.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receipt. Include your order number, a description of the issue, and photos of the damaged or defective product(s). We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order.
Contact Us
If you have any questions about our refund policy or need assistance, feel free to reach out to us:
• Email: support@petibles.com
• Phone: 1 833 913 3166
• Business Hours: Monday – Friday, 9 AM to 5 PM (EST)
Thank you for choosing Petibles! We appreciate your trust in our products and look forward to supporting your pet’s health journey.