Shipping & Handling

Shipping & Handling Information

At Petibles, we are committed to providing reliable shipping services to ensure your orders arrive safely. Please review the details of our shipping and handling policies below.

Shipping Timeframe

  • All orders are processed within 1-3 business days.
  • Once processed, delivery typically takes 2 to 4 weeks depending on your location and the shipping method selected. 

Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • You will receive an email confirmation with tracking information once your order has been shipped.
  • Please note that processing times may be extended during high-demand periods or holidays.

Shipping Methods

  • We offer standard shipping for all orders.
  • Expedited shipping is not available at this time.

Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and the size/weight of your order.

Delivery Time Estimates

  • The estimated delivery time is based on the shipping address provided at checkout:
  • Domestic Orders: 2-4 weeks
  • International Orders: 3-6 weeks (depending on customs and local postal services)

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • You can use this number to track your shipment’s progress directly through the carrier’s website.

Delays & Issues

While we strive to meet our delivery estimates, delays may occasionally occur due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)
  • If your order has not arrived within the estimated timeframe, please contact our customer support team for assistance.

Damaged or Missing Orders

If your order arrives damaged or is missing items, please notify us within 7 days of receipt. Include your order number, photos of the damaged items, and a description of the issue, and our team will work to resolve it promptly.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to contact us:

  • Email: Info@petibles.com

Thank you for choosing Petibles! We appreciate your patience and understanding as we work to deliver your order with care.